Privacy Policy

Last Updated: 17 June 2025

At Lug Monster, we understand the importance of your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or interact with us in any other way. By using our website and services, you agree to our Privacy Policy. Please read it carefully.

Lug Monster is committed to protect your personal information. Whether you are visiting our website, using our moving services, or applying for a job with us, we want to ensure you know exactly how your information is handled. This Privacy Policy applies to the website www.lugmonster.com and all related services provided by Lug Monster in Long Island, NY.

1. Information We Collect

We collect two types of information: Personal Information and Non-Personal Information. Here’s what we gather:

A. Personal Information

Personal information is data that can be used to identify you. This includes information that you provide directly to us, such as when you book a service, contact us, or apply for a job.

Examples of Personal Information we may collect include:

• Contact Information: Your name, email, phone number, and mailing address.
• Payment Information: Credit card details or payment account info (handled securely via third-party payment processors).
• Demographic Information: Age, gender, and preferences (if provided).
• Service Usage: Information related to services you request or purchase from us, including details of moving services booked, payment history, and communications with our customer support team.
• Employment Information: If you apply for a job with us, we collect your resume, work experience, and educational history.

B. Non-Personal Information

Non-personal information is data that does not directly identify you. This includes:

• Usage Data: Information about how you use our website, such as pages visited, time spent on the site, and your interactions with certain features.
• Device Information: Your IP address, browser type, operating system, and the device you use to access our website.
• Cookies and Tracking Technologies: We use cookies to improve your experience on our site. Cookies help us remember your preferences, keep you logged in, and analyze how you interact with our content.

2. How We Collect Your Information

We collect your information in the following ways:

• Directly from You: When you submit a form on our website, book a service, make a payment, or contact our customer service team, we collect information directly from you.
• Automatically: When you visit our website, we automatically collect information through cookies, web beacons, and other tracking technologies to better understand how you use our site and services.
• Third-Party Sources: We may also receive information about you from third-party service providers (e.g., payment processors and advertising networks) to help us provide and improve our services.

3. How We Use Your Information

We use your Personal and Non-Personal Information for the following purposes:

• To Provide and Improve Our Services: We use your contact, payment, and service data to process your bookings, deliver our services, and improve the overall customer experience.
• To Communicate with You: We use your contact details to send confirmations, updates, and promotional materials (if you opt-in). You can stop getting marketing emails anytime by clicking the unsubscribe link in our messages.
• For Customer Support: We use your information to respond to your inquiries, resolve issues, and provide the support you need.
• For Legal and Security Purposes: We may use your information to comply with legal obligations, prevent fraud, and enhance the security of our website and services.
• To Personalize Your Experience: We use data about your preferences and service history to make our website and services more relevant to you.
• For Marketing: With your consent, we may use your information to send you special offers, promotions, and news about Lug Monster. You can always control your marketing preferences through your account settings.

4. How We Share Your Information

We may share your information with third parties under the following circumstances:

• Service Providers: We may share your information with trusted service providers who help us deliver our services, process payments, or maintain our website (e.g., web hosting companies and payment processors).
• Business Partners: We may share your information with partners for joint marketing campaigns or collaborations.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or a government inquiry.
• Corporate Transactions: If Lug Monster undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with others if you’ve given us explicit permission to do so.

5. Cookies and Tracking Technologies

We use cookies and other similar technologies to collect data about your online activities. Cookies help us:

• Recognize you when you return to our site.
• Track how you use our website and services.
• Personalize your experience by remembering your preferences.

You can manage cookies through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website. To learn more about how we use cookies, please see our Cookie Policy.

6. How We Protect Your Information

We take the security of your personal information seriously. We use a combination of physical, electronic, and administrative safeguards to protect your data from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use secure encryption technologies (SSL) to protect sensitive payment information during transmission.
• Access Control: Only trusted people allowed can see your personal information.
• Regular Audits: We conduct regular security assessments to identify and address vulnerabilities.

However, no data transmission over the internet can be guaranteed to be 100% secure, and we cannot ensure the security of your information transmitted to us.

7. Your Privacy Rights

As a resident of Long Island, NY, you have certain rights regarding your personal information:

• Right to Access: You have the right to ask for a copy of the personal information we keep about you.
• Right to Correct: If your information is incorrect, you can request that we correct it.
• Right to Delete: You have the right to ask us to remove your personal information, but some rules might apply.
• Right to Opt-Out: You can opt out of receiving marketing communications from us by unsubscribing via email or adjusting your account settings.

If you want to use any of these rights, please get in touch with us using the information at the end of this policy.

8. Children’sChildren’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently collected data from a child under 13, we will take immediate steps to delete that information. If you believe that we have collected information from a child, please get in touch with us at the details below.

10. Changes to This Privacy Policy

We may change this Privacy Policy sometimes. If we do, we will put the new version on this page and change the ‘Last Updated’ date at the top. It’s a good idea to check this page once in a while to see how we keep your information safe.

Contact Us

If you have any questions or worries about this Privacy Policy or how we use your personal information, please get in touch with us at:

Lug Monster Support Team:

We will respond to your inquiry as soon as possible.

Email: lugmonsterllc@gmail.com

Phone: +16313171837

Address: 203 E 19th St, Huntington Station, NY 11746, United States